How can you fix Instagram ‘Suggested Reels’ not playing or working issue?

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Instagram’s “Suggested Reels” feature is highly popular and versatile. It is designed to show users personalized content that aligns with their interests and tastes. However, some users have reported frustrations with the feature not working properly, particularly after the app was updated. This issue results in videos not playing as expected.

Instagram, like many social media platforms, has experienced previous issues with bugs in some of its features, such as “Save to collection” and “Chat theme.” These bugs have caused inconvenience to users in the past.

What is Instagram ‘Suggested Reels’ not playing or working issue?

it is evident that many Instagram users are facing difficulties with the ‘Suggested Reels’ feature. ‘Suggested Reels’ is designed to recommend short video clips to users based on their interests and past engagement on the platform. However, a bug or glitch in the app is preventing these Suggested Reels from playing as intended.

Users have taken to social media platforms like Twitter to express their frustrations, indicating that the problem might have arisen after a recent app update. The bug seems to be affecting the functionality of the ‘Suggested Reels’ feature, making it impossible for users to watch or play the recommended videos.

As of the time of writing, Instagram has not officially addressed the issue or provided any information regarding a fix or resolution. This lack of acknowledgment from the platform has only added to users’ frustrations.

The ‘Suggested Reels’ feature is valuable to many users as it helps them discover fresh content on their feeds, and the inability to access this feature is causing significant inconvenience.

Many who are able to access the Suggested Reels are finding the content weird that does not match with their preferences.`

For affected users, the best course of action is to wait for Instagram to release an official statement or update that addresses the issue. They can also report the problem directly through Instagram’s support channels, which might help bring attention to the bug and expedite its resolution.

It’s not uncommon for popular social media platforms to encounter bugs or glitches with new features or updates, and these issues are typically resolved through subsequent app updates and bug fixes.

Users who are experiencing this issue can try a few troubleshooting steps, such as ensuring they have the latest version of the app, restarting their devices, or clearing the app’s cache. However, it appears to be a broader problem with the app that requires attention from Instagram’s developers to fix the bug.

How to fix Instagram ‘Suggested Reels’ not playing or working issue?

If the issue with ‘Suggested Reels’ not working is due to a bug within the Instagram app, then it can only be resolved by the Instagram development team through an official app update or bug fix.

However, in cases where the problem might be related to the user’s device or app settings, the provided fixes can be helpful in troubleshooting the issue:

  1. Checking Internet Connectivity: A stable and sufficient internet connection is essential for smooth video playback. If the user’s internet bandwidth is low, it can lead to glitching or buffering videos, including ‘Suggested Reels.’ Ensure that you have a strong internet connection before trying to play the videos.
  2. Clear Instagram App cache: Corrupted cached app data can cause various issues with Instagram, including problems with features like Reels not working as intended. Clearing the app cache can be a useful troubleshooting step to resolve such issues. Here’s how you can clear the app cache for Instagram on Android and reinstall the app on iPhone and iPad:
    • For Android:
      • Go to your device’s “Settings.”
      • Look for “Apps” or “Application Manager,” depending on your device.
      • Scroll down and find “Instagram” in the list of installed apps and tap on it.
      • Tap on “Storage & cache” or a similar option.
      • Select “Clear cache” to remove the cached data for the Instagram app.
    • For iPhone and iPad:
      • Press and hold the Instagram app icon on your home screen until the apps start shaking (iOS 13 and later) or hold down on the app icon until a menu appears (iOS 12 and earlier).
      • Tap on the “x” icon in the corner of the Instagram app to delete it from your device.
      • Go to the App Store and reinstall the Instagram app by searching for it and tapping the “Install” button.
      • By clearing the app cache on Android or reinstalling the app on iOS, you effectively remove any corrupted data that might be causing issues with Instagram, such as Reels not working. After clearing the cache or reinstalling the app, try using Instagram again, and the problem with the Reels feature should be resolved.
    • Remember that clearing the app cache on Android may require you to log back into the app, as it will reset some settings to their default values. However, this action will not affect your Instagram account or its content.
    • If the problem persists even after clearing the cache or reinstalling the app, it’s possible that the issue is related to other factors, such as a bug in the app or a problem with your device’s operating system. In such cases, you can try reaching out to Instagram support or wait for a potential app update that addresses the issue.
  3. Logging Out and Logging Back In: Sometimes, logging out of the Instagram app and then logging back in can help resolve temporary issues and refresh the app’s settings. This can be an easy first step to try if the ‘Suggested Reels’ are not working as expected.
  4. Restarting the Device: Rebooting the device can often clear temporary glitches and refresh the app’s functioning. After restarting the device, try playing the ‘Suggested Reels’ again.
  5. Reinstalling the App: Uninstalling the Instagram app and then reinstalling the latest version from the app store can fix issues related to corrupted app files or outdated versions.
  6. Turn off the data saver feature: The feature restricts the use of cellular data for certain app functions, including video playback like Reels. If the data saver feature is enabled, it might prevent Reels from playing when using cellular data, which could explain why some users are experiencing difficulties with the feature. To resolve this issue, users can follow the steps below:
    • Disable Data Saver:
      • Open the Instagram app and go to your profile by tapping on your profile picture.
      • Tap on the three-line menu icon in the top right corner to access the settings.
      • Go to “Settings” and then select “Account.”
      • Look for “Cellular data use” and toggle it off to disable the data saver feature.
      • Adjust High-Resolution Media Settings (Android users):
    • If you are using an Android device, you may have additional options to adjust when you want to see high-resolution media.
      • Open the Instagram app, go to your profile, and access the settings.
      • Look for the option related to high-resolution media settings (it might be labeled “High-Resolution Media” or similar).
      • Choose the appropriate setting based on your preference, such as “Never,” “Over Wi-Fi Only,” or “Cellular + Wi-Fi.”
      • By disabling the data saver or adjusting high-resolution media settings, users should be able to watch ‘Suggested Reels’ without any issues, even when using cellular data. This is because the data saver feature restricts media playback to conserve data usage, but it may also affect the loading and playback of Reels.
  7. Use VPN: Using a VPN (Virtual Private Network) to access Instagram from a different region is indeed a workaround that some users might consider if the Reels feature is not available in their current location. A VPN allows users to connect to servers in different countries, effectively changing their virtual location and allowing access to content and features that might be restricted in their actual location. Here’s how you can use a VPN to potentially access the Reels feature if it’s not available in your region:
    • Install a VPN App: First, you need to download and install a VPN app on your device. There are various VPN apps available on app stores for both Android and iOS devices.
    • Connect to a Server in a Supported Region: After installing the VPN app, open it and connect to a server in a region where the Reels feature is available. For example, if Reels are accessible in the United States but not in your country, connect to a US server through the VPN app.
    • Launch Instagram: Once you’re connected to the VPN server in the supported region, open the Instagram app. You should now be able to access the Reels feature as if you were in the region where it’s available.
  8. Contacting Instagram Customer Support by selecting Settings > Help > Report a problem > Report: If none of the above steps work, users can reach out to Instagram’s customer support to report the issue and seek further assistance.

It’s essential to distinguish between issues caused by user-side factors and genuine bugs within the app. If the problem is widespread and being reported by multiple users, it is more likely to be a bug on the platform’s end. In such cases, users can wait for an official update from Instagram to address the issue.

However, trying the mentioned troubleshooting steps is still a good practice as they can help rule out any device-specific or connectivity-related issues that might be affecting the proper functioning of the ‘Suggested Reels’ feature.

Recently, Instagram launched a new standalone app called “Threads.” This app was introduced a few days before the given text was written. However, Threads received mixed reviews from users for lacking certain features, such as hashtags and direct messaging, which are available on Instagram’s main app. As a result, the original Instagram app, with its wider range of features, continued to be more popular among users.

Rashmi
Rashmi
Rashmi is the Editor of PhonesWiki. She launched PhonesWiki back in 2018, turning it into a top spot for phone news and updates by 2019. Now, it's your go-to for leaks and solutions to phone problems. Her first phone was a Nokia 6610, but now she relies on an iPhone 14 Pro as daily driver. Rashmi's a tech enthusiast through and through, always tinkering with gadgets and gizmos. When she's not writing, you'll find Rashmi hanging out with her beloved pet, enjoying some quality playtime. Have a tip or just want to say hello? Contact her at info@phoneswiki.com

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