Instagram users have been encountering an error message this week, stating “no internet connection,” which is preventing them from using the app. Alongside this message, another pop-up box appears, saying “Couldn’t load posts.” These issues emerged at the beginning of July and have persisted for several days, causing frustration among users.
Many individuals have taken to Twitter to express their dissatisfaction with this malfunction. Such error messages typically indicate a problem with connectivity between users’ devices and Instagram’s servers. Possible causes include network issues, Instagram server problems, or app-related glitches. To address this problem, users can troubleshoot by checking their internet connection, restarting their devices, updating the app, clearing the app cache, or reinstalling the app.
Why does Instagram keep saying “No internet connection” and “Couldn’t load posts”?
Instagram users are encountering the “no internet connection” error due to technical issues within the app itself. It’s important to note that the problem lies with Instagram and not with users’ devices or network connections. This bug is causing certain features to malfunction, leading to frustration among users.
Glitches and temporary outages are not uncommon on social media platforms, and Instagram has faced similar problems in the past. In a previous incident, users were shown a “welcome to Instagram” error, even if they were existing users.
While waiting for Instagram to fix the error, there are some troubleshooting tips provided by Instagram that users can try if their app isn’t working properly. It’s worth noting that these tips may not specifically address the “no internet connection” error, but they can help resolve other common issues users may encounter. Unfortunately, there may not be an immediate solution for the current problem, and users will need to wait for Instagram’s technical team to address and fix the bug causing the error.
Tips to fix the “No internet connection” Instagram error
If you are experiencing issues with Instagram, you can try the following troubleshooting tips provided by Instagram:
- Update the Instagram app:
- Go to your device’s app store (Google Play Store for Android or App Store for iOS).
- Search for “Instagram” and check if an update is available.
- If an update is available, tap on the “Update” button to install the latest version of the app.
- Update your device’s operating system:
- Access your device’s settings menu.
- Look for the “System” or “Software Update” option.
- If an update is available, follow the prompts to download and install the latest operating system version.
- Restart your device:
- Press and hold the power button on your device.
- Choose the option to restart or reboot your device.
- Wait for your device to turn off and on again.
- Check your internet connection:
- Ensure that you have a stable and working internet connection.
- Try switching between Wi-Fi and mobile data to see if the issue persists on both networks.
- If using Wi-Fi, make sure you’re connected to a reliable network.
- Uninstall and reinstall the Instagram app:
- Locate the Instagram app on your device’s home screen or app drawer.
- Press and hold the app icon until a menu appears.
- Select the option to uninstall or remove the app.
- Visit your device’s app store, search for “Instagram,” and reinstall the app.
6. Check if Instagram is down, experiencing any widespread outages or issues
- Visit downdetector.com
- Search for “Instagram”: On the Downdetector homepage, there is typically a search bar.
- Check for spikes in reports. If there is a notable increase, it suggests that Instagram may be experiencing issues, and the app may be down for many users.
- Monitor the graph, A decreasing trend indicates that the issue is resolved, and Instagram services may be coming back online.
7. Clear App Cache
- Tap on “Apps and notifications” in your device settings. The exact wording may vary depending on your device, but you should be able to find a similar option related to managing apps.
- Look for “Instagram” in the list of installed apps. You can scroll through the list or use the search function to find it quickly. If you have recently used Instagram, it may also appear in the “Recent apps” section.
- Tap on the “Instagram” app to access its settings.
- Within the Instagram app settings, look for an option such as “Storage & cache” or “Storage.”
- Tap on “Storage & cache” to access further options.
- Locate the “Clear cache” button or a similar option to clear the app’s cache.
- Tap on the “Clear Cache” button to initiate the cache-clearing process for the Instagram app.
- Clearing the app cache can help eliminate any corrupt files or data that might be causing issues with Instagram’s functionality. Once you’ve cleared the cache, you can relaunch the Instagram app and see if the problems you were experiencing have been resolved.
These steps can help resolve common issues with the Instagram app. If the problem persists, it’s advisable to report the issue to Instagram’s support team following the steps mentioned earlier.
How to report the “No internet connection” error to Instagram?
To report a bug to Instagram, you can follow these steps:
- Open the Instagram app and go to your profile.
- Tap on the three horizontal lines in the top-right corner to access the menu.
- Scroll down and select “Settings and privacy.”
- Under the “Support” section, tap on “Help.”
- On the Help page, choose “Report a problem.”
- Provide as much detail as possible about the issue you’re experiencing. Include information such as the device (phone or tablet) you were using, the actions you were performing when the problem occurred, and any relevant screenshots that can help illustrate the issue.
- If you prefer, you can also go back to the page where you encountered the problem and shake your device. This will trigger a prompt to report the issue directly.
By submitting a detailed bug report, you can help Instagram’s support team better understand and address the problem. Remember to provide accurate and specific information to aid in their investigation and resolution of the issue.