Home News SBI UPI Server “Temporarily Unavailable”, PhonePe, Google Pay, BHIM UPI, PayTM...

[Updated] SBI UPI Server “Temporarily Unavailable”, PhonePe, Google Pay, BHIM UPI, PayTM affected

SBI account holders have been facing problems since August 3 while doing UPI based transactions. Users have been confronted with messages “servers temporarily unavailable” or “Your bank’s servers didn’t respond” on their screens due to failed SBI UPI transactions. They have encountered server issues when they tried to make payments, check the account balance, or even update their profile.

Many have carried out payments but the SBI UPI transaction is not getting reflected at their end nor at the end of the receiving person. People who are trying to fetch their balance are confronted with the message “your bank server didn’t respond”. The breakdown of servers happening in the first week of the month has left the users frustrated. More so, if they have a salary account with SBI.

The agitated customers have taken to Twitter to raise their voices and seek help from SBI and digital partners. SBI has responded to them with the message “Dear Customer, we regret the inconvenience caused. There are intermittent connectivity issues with our UPI app. Our team is on the job to resolve it at the earliest. We suggest you to use our other digital channels.”

But SBI UPI has not given a date to the resolution of the issue. Though the SBI team had made an attempt to resolve it on August 6, but the issue persists. The frustration amongst the SBI account holders is more due to frequent issues. SBI UPI servers have been plagued with similar issues in the past too.

Scanning the messages initially indicated that the SBI UPI transactions could not get through Google Pay. But later on, people using PayTM, PhonePe, Amazon UPI, and BHIM UPI also encountered similar challenges.

SBI seems to have some technical issue with their UPI app

SBI is aware of the issue and its team is working on resolution of intermittent connectivity issues. In the meantime, it has requested the users to opt for other modes of digital transactions like netbanking/credit card/debit card.

It has to be kept in mind that UPI servers give limited functions during night hours. Many would have experienced that at night they are not able to get through their transactions. It depends on the bank’s infrastructure, how native bank’s CBS talks to NPCI Switch/Server at night.

Many banks keep their CBS database in offline mode at night leading to failure of UPI transactions through NPCI usually keeps its UPI Servers/switch on a 24x7x365 basis. For instance, if a transaction needs to be done from HDFC bank at night using SBI UPI App. In that case for a transaction to be successful, the three entities SBI UPI App, HDFC CBS, and NPCI should be in synch.

Updates as on August 10

There has been no development on the matter of the SBI UPI server issue. The official SBI Twitter handle is responding with a standard reply to such issues. Please check what it says!

“We regret the inconvenience caused. Please ensure that your account with us is linked to the UPI app used by you. There are intermittent connectivity issues with our UPI Server. Please try again as our team is on the job to resolve it fully at the earliest. You may use our other digital channels like Yono SBI (Banking & Lifestyle app), Yono Lite (Mobile Banking app) & Online SBI (Internet Banking)”

Updates as on August 11

Today SBI has officially conveyed that SBI customers can opt for Yono SBI & Yono Lite apps as official alternatives for the SBI UPI server issue. This is a stop-gap arrangement till the time bank is trying to solve the issues with the UPI servers. In the meanwhile, check details here on Yono SBI and Yono Lite.

Updates as on August 20

Though SBI had informed a week ago that the UPI issue has been resolved but users have started reporting the problem again. SBI has responded to the queries with the statement “Please note that all our digital services are working fine. We are only facing intermittent issue in UPI.”

It has asked its customers to “we recommend you use an in-app complaint mechanism for UPI related issues or escalate the same to our technical team at support.upi@sbi.co.in if the issue persists.”

UPDATED AS ON 3rd December

On 22nd November, SBI had announced that they were upgrading their internet banking platform to provide for a better online banking experience. However, it seems since 1st Dec, the earlier issues while doing BHIM UPI, Google Pay, PayTM, or on the official SBI Yono app transactions refuse to find a permanent resolution. This time users are encountering issues related to the server’s performance due to which they cannot complete transactions.

SBI’s online payments are not getting through and even UPI credit card and debit card payment transactions are failed. SBI has not responded to such failed transaction reports. Though we believe that SBI’s team would be working towards a permanent fix.

However, SBI bot has replied with “We request you to raise a transaction dispute through the in-app complaint mechanism of the UPI app or send a mail to support.upi@sbi.co.in . Your matter will be looked into. Thank you.”

Updated as on 31st December

SBI UPI server issue
Picture Credit: Twitter

The SBI UPI servers have again run into rough weather. The bots have replied with no TAT in sight

We regret the inconvenience caused. There are intermittent connectivity issues with our UPI Server. Please try again as our team is on the job to resolve it fully at the earliest. You may use our other digital channels like Yono SBI (Banking & Lifestyle app), Yono Lite

Updated as of 14th March – SBI Updating UPI Platform

PhonesWiki

Finally, there is a date to the resolution of the SBI UPI Server issues. After endless complaints, on March 13th, SBI announced about upgrading its UPI platform. In an effort to provide uninterrupted banking experience in the future, it notified about the possibility of intermittent issues during the process.

Updated as of 1st April – SBI Upgrading Digital Platforms

PhonesWiki

On 1st April, SBI tweeted that the bank is in the process of upgrading its digital banking platforms in order to provide a better online banking experience. Due to this digital services will not be functional for more than two hours on Thursday 1st April.

“We will be undertaking maintenance activities between 2:10 PM to 5:40 on 1st April 2021. During this period, INB/YONO/YONO Lite/UPI will be unavailable. We regret the inconvenience caused and request you to bear with us,”
SBI said in a tweet.

It has been more than 24 hours that the maintenance work got over. Unfortunately SBI customers are still facing issues. However the bank claims that the “Our online banking services are up and running. Please retry and get in touch with us if the issue persists.

Stay tuned with us for updates on the issue and in the meantime, do share with us in the comment box, the issues you are facing!

PhonesWiki
Rashmi
Crazy about technology, sports, cinema, my colleagues, and useless anecdotes. Far too connected and curious. When I'm not on my smartphone, you can find me tinkering anything tech!

9 COMMENTS

    • Google pay upi customer care number…7679159909 old upi complaint customer service refund 24 horse available
      Google pay upi customer care number…7679159909 old upi complaint customer service refund 24 horse available

  1. SBI UPI is continuously facing issues. I distribute amount to freelancers working under me almost every other day and I continously face issues with my UPI. Neither it shows bank balance nor it transfers payments.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

NOT TO BE MISSED

Factors considered to be changing the Crypto Industry

According to Crunchbase, the crypto and blockchain industry has drawn roughly $12.4 billion in venture capital into US-based businesses since 2017 and...

How to Jailbreak FireStick 2021 and everything around it?

Wondering how to Jailbreak FireStick in 10 seconds? Or are you here to know the consequences of Jailbreaking a Firestick device and if it...

Forza Horizon 5 Release Date, How to pre-order, Download Size & Everything you must know

The long-awaited sequel to the very successful Forza Horizon 4 is finally a few days away from its debut. Forza Horizon 5...

How Technology Innovations Change Canadian Online Gaming

It is clear that technological innovation has greatly influenced online gaming. Innovators from around the world are constantly working on releasing new...

Unique Benefits of Online Professional Essay Writers

Choose the best candidate to write on unique topics and explore your interests to approach from easy and smart choices. Write your...

Recent Comments