Home News SBI UPI Server Issue: "Bank Server Not Responding" Resolved

[Updated] SBI UPI Server Issue: “Bank Server Not Responding” Resolved

During the pandemic when the lockdown was enforced, India’s UPI (Unified Payments Interface) payment system had made digital transactions easy. The increasing trend of opting digital mode was supported by the ease of doing inter-bank transactions. However, SBI customers are not happy for the past few months. There have been innumerable instances when they have encountered SBI UPI server issues.

The latest outage was reported in the month of August. It took the bank and connecting agencies for almost 3 weeks to resolve. SBI UPI Servers were “Temporarily Unavailable” when the majority of SBI customers were unable to make payment to GPay via the SBI account. UPI transactions via SBI accounts were also reported not working on other apps including PayTM, PhonePe, Amazon Pay, and BHIM UPI.

UPI server issue has again popped up. It has been a few days, SBI customers have started reporting their inability to make any UPI transactions. Some of their complaints can be traced to twitter. They can be seen asking for a resolution from the bank on the SBI UPI server issue.

SBI has responded promptly to the incoming SBI UPI servers’ complaints. In response to the complaints from affected users, SBI has clarified that their team is aware of the issue. It is working on upgrading the UPI platform. Due to which its customers will face intermittent connectivity issues with their UPI app. Although the bank has not given any deadline to the resolution of the issue.

Check out the standard response on official twitter handle of SBI

As we are upgrading our UPI platform for better customer experience, there may be intermittent issues today while this exercise is in progress. We regret the inconvenience caused and request you to bear with us. You may also use our alternate digital channels like Yono, YonoLITE, or Net Banking which are not impacted by this upgrade.

SBI has repeatedly requested its users to opt for alternate digital modes of payment Yono SBI (Banking & Lifestyle app) and Yono Lite till the upgrade gets completed. However, users have started reporting issues with YONO SBI also.

UPDATED AS ON 21st September

SBI has informed its customers that the issue has been fixed. Customers need to verify!

OUR UPI SERVICES ARE NOW WORKING FINE. PLEASE RETRY AND GET IN TOUCH WITH US IF THE ISSUE PERSISTS.
हमारी UPI सेवाएँ पुनः कार्यरत हैं। कृपया जांच कर पुष्टि करें।

UPDATED AS ON 23rd September

SBI has informed its users that the issues with YONO app and SBI rewardz app have also been fixed. There were intermittent connectivity issues with the UPI Server which have been resolved now. The users are requested to give a try!.

UPDATED AS ON 2nd October

As per State Bank of India, the UPI server issue has been resolved. It is working on possible platforms and connected apps.

UPDATED AS ON 13th October

Since today, SBI customers are facing problems not with UPI transactions but also with all the services including net banking. All the transactions are being declined by SBI servers. It has been almost a month that UPI transactions using the BHIM app or Google Pay app from the SBI account are failing. Users have resorted to reinstalling both apps, but it has not worked. It has been found SBI servers usually go down during the paydays, thereby frustrating its customers. The bank needs to seriously look into it as its reputation has been hit badly.

UPDATED AS ON 3rd December

I believe many would react with the sentiment “Some things never change”. It holds true with SBI users. They are again hogged by pestering issues of servers being temporarily unavailable and technical errors. This time, the issue is the performance of servers.

Seems SBI has still not been able to find a permanent resolution to the SBI UPI server issue. Tweets surfacing up since the last 2 days reveal that SBI UPI servers have run into problems again. BHIM UPI, SBI Yono app is also not working and when trying to configure Whatsapp business, the SBI server is not responding.

Users are facing these messages when they try to do BHIM UPI transactions, Google Pay, PayTM, or on the official SBI Yono app, check account balance, transfer money. Considered to be the best bank in the nation, it has become the butt of jokes. People are questioning whether SBI is now a fake promise of the digital economy.

UPDATED AS ON 31st December

SBI customers are once again facing downtime with SBI UPI services. They have reported an inability to complete transactions due to server error with Phone pe, Gpay. The digital infrastructure of the biggest bank of the nation has certainly gone for a toss in 2020.

Credit: Twitter

SBI bots have replied with

We regret the inconvenience caused. There are intermittent connectivity issues with our UPI Server. Please try again as our team is on the job to resolve it fully at the earliest. You may use our other digital channels like Yono SBI (Banking & Lifestyle app), Yono Lite

How to log a complaint if the amount gets debited and the transaction shows failed status on SBI UPI?

There can be seen many queries where account holders have done transactions on UPI. In the present scenario, it is showing failed, however, the money gets debited from the account. SBI says

We suggest you to mail the details (amount, 12 digit txn ref no. and date of txn) to support.upi@sbi.co.in, our Bank’s dedicated UPI help mail id.

In the past, there have been frequent cases of SBI UPI server breakdowns. It was stipulated that SBI transactions were getting queued at NPCI’s end. This led to a massive choke or lag. The drain on hardware resources led NPCI to take the drastic step of shutting down SBI’s node until stability was reached.

Share with us the problems you are facing while making a transaction. We will keep you updated on any progress on the SBI UPI server issue!

Rashmi
Crazy about technology, sports, cinema, my colleagues, and useless anecdotes. Far too connected and curious. When I'm not on my smartphone, you can find me tinkering anything tech!

19 COMMENTS

  1. SBI website too is not openning since last 4 days … is there any change in domain name ??? Even Yono app is not openning ….. this is frustrating

    • Hi

      As per SBI “We regret the inconvenience caused. There were intermittent connectivity issues with our UPI Server which have been resolved now. Please try again.”

      The SBI UPI server issues are resolved now and the business is back to usual.

      Regards

      • Google Pay Customer Care Team के द्वारा Call-📞7679159909 Back करने में ज्यादातर Cases में 10 से 15 मिनट में ही Call-Back कर दिया जाता है। लेकिन कभी कभी 1 Hour तक का समय भी लग सकता है। इसलिए आपको घबराना नहीं चाहिए। आपको निश्चिंत होकर कुछ Time तक Google Team के Call-Back का Wait करना चाहिए

    • Samridhi

      Most of us using SBI are complaining while making UPI transactions. The problem is not completely resolved yet. Neither a deadline a given. We have to keep trying

      Regards

  2. SBI account holders have been facing problems since August 3 while doing UPI based transactions. Users have been confronted with messages “servers temporarily unavailable” or “Your bank’s servers didn’t respond” on their screens due to failed SBI UPI transactions. They have encountered server issues when they tried to make payments, check the account balance, or even update their profile.

  3. Since,1 month after getting up in moring i first check,wether the sevr is working today but thing that come infront of my eyes is becoming to eritatable…As per my choice dont u try to use (SBI UPI PAYMENT)…😐😐

  4. I am receiving “account error” while sending money through gpay for sbi Bank account . U16 is the error code. What does it mean. And anybody else getting this error.

    • Hi

      We are also following up but getting this automated message from SBI customer care.

      “We recommend you use an in-app complaint mechanism for UPI related issues or escalate the same to our technical team at support.upi@sbi.co.in if the issue persists. You will be replied within T+4 days suitably.”

      You can give a try!
      Regards

  5. This is so frustrating because I can’t even receive money forget about making payments. I have missed a lot of important things because of this, there are lots of problem I am facing because I am far from my home and I only have a bank account in SBI and now I have to think a lot before I do the transaction using gpay or any other alternative because every time the payment is declined.

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