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[Update] Samsung releases fix for blanked out battery stats after UI 3.0 update

Samsung One UI 3.0 is on its way to several Galaxy phones globally. The models include the Galaxy S20 series, Galaxy Note 20 series, Samsung Galaxy S10 series, and even last year’s Galaxy Note 10 series. There are few more models in the pipeline, like Galaxy A90 5G, Samsung Galaxy M30s, Galaxy M31, Galaxy A70, Galaxy A51 that are getting ready to receive the beta build.

The models that have been upgraded to One UI 3.0 in 2020, did not report any critical bugs. Everything was working fine till 31st December 2020, but a strange bug in the system got exposed with the onset of 2021.

All Galaxy devices that had got upgraded to Android 11 based One UI 3.0 reported a peculiar bug. As soon as we entered the New Year, these upgraded devices stopped displaying battery statistics.

In other words, battery usage stats displays blank from 1st January after Samsung One UI 3.0 update. The battery statistics can be accessed from the “Settings” in the Device Care section. It is weird when you change the date to 31st December or even earlier, the display statistics come back to normal. Meanwhile, the latest version of the Device care app is 12.0.00.42.

The issue of blanked out battery stats has been reported by devices updated to the One UI 3.0. Whereas the phones upgraded to One UI 2.5 did not encounter any such issues. The reason behind the unusual behavior is not clear and Samsung is yet to comment on the Year 2021 bug.

How to get 2021’s blanked out battery stats on One UI 3.0 back to normal!

If you are thinking of updating the Device Maintenance version to the latest, it’s of no use. Samsung Galaxy devices running Android 11 based One UI 3.0 are already on the latest version 12.0.00.36. Also, the standard practice of clearing the cache of the Device Maintenance app doesn’t fix the weird bug.

The fix needs to be done in some other section temporarily. Till the time, Samsung releases a fix, there is a workaround to bring back the battery stats to normal.

  1. Head straight to “Settings” and tap the “Apps” submenu
  2. Click on the Sort and Filter icon appearing next to the text “Your apps”
  3. Enable the “Show system apps”. Hit “OK”
  4. Scroll below for the Samsung Device Health Manager Service option in the apps list
  5. Tap the Service app. Goto Storage sub-menu
  6. Hit the “Clear data” option at the bottom of the screen

The lost battery statistics cannot be restored with this solution. But after it gets repaired, the data starts collecting again. It will take some time to share the averages again.

Update 5th January – Samsung releases fix for One UI 3.0 missing battery usage history issue

Earlier Samsung’s Community Manager had acknowledged the issue on the Korean community forum saying

The development team will check and modify it and distribute it to the Google Play Store.

Today Samsung appears to have rolled out the fix via Play Store. A user has confirmed “battery stats issue resolved” on the forum. The fix to the Device Care app has been rolled out with version 12.0.01.0. Check out the confirmation in the screengrab shared by the user.

Credit: amanjalwehra 

Are you also experiencing battery stats getting blanked out on your One UI 3.0? Share your views in the comments below!

Parth Singh
I have been writing content for websites since 2018, and on Phoneswiki, I am your source for the latest news, leaks, and rumors about the latest games, gadgets, and other similar products.

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