[UPDATE] How can you fix PS4 error code NP-34958-9 (digital games locked out) until the issue gets acknowledged

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The PlayStation 4 (PS4) is a widely used gaming console that brings joy to gamers worldwide. However, like any technology, it can occasionally experience errors or glitches that can be quite frustrating for users. One specific issue that has been reported by some PS4 owners is the error code NP-34958-9. This error code is not widely documented or recognized, which suggests that it may be a specific or uncommon error related to a particular game or system configuration.

What is the reason behind the PS4 error code NP-34958-9?

Few outages reported in PSN of late are related to the release of two highly anticipated multiplayer games, Diablo 4 and Street Fighter 6.

Blizzard, the developer of Diablo 4, has managed to address the problems affecting the game on the PlayStation 5 platform. However, it appears that a different PS4 error code NP-34958-9 has arisen specifically for users playing Diablo 4 on the PlayStation 4.

The users are left staring at messages on receiving the NP-34958-9 ‘Can’t use this content. Can’t connect to the server to verify your license. Wait a while and then try again.’

In addition to the license verification issue you mentioned, it seems that players have been experiencing problems setting their accounts as primary and encountering the error code NP-34958-9. This error code is specific to the PlayStation system and typically indicates an issue with the account or licensing settings.

Additionally, some users have mentioned seeing a lock icon or encountering difficulties connecting their PS4 to the PlayStation Network (PSN). These symptoms could be related to the error code or may indicate a separate issue with the network connectivity of the console.

For some, the PS4 error code NP-34958-9 has blocked them to play all the games. Even after restoring all the licenses, one can’t access the digital games. It always prompts the player to activate the account as the main one but when one goes to activate it, PS4 error code NP-34958-9 flashes in front.

many reported that as soon as they logged into the game or even Netflix a message “Cannot use the content” is flashed and they cannot use it anymore. It informs the user to activate PS4 as the primary PS4 by following a list of instructions through the settings, but once done, the user faces the error “Cannot use the content” again.

How can you fix PS4 error code NP-34958-9?

Error code NP-34958-9 on the PlayStation 4 (PS4) typically indicates a network connectivity issue. This error usually occurs when the console is unable to establish a stable connection to the PlayStation Network (PSN) servers. The issue has yet not been acknowledged by the devs nor the NP-34958-9 error code listed in the help section of the PlayStation website.

In the meantime here are a few tried and tested workarounds by the users that can be given a try.

  1. Clear DNS cache: Navigate to “Settings” > “Network” > “Set Up Internet Connection” > “Custom.” In the DNS settings, select “Manual” and change the Primary DNS to 1.1.1.1 and Secondary DNS to 1.0.0.1. Save the settings and test the connection again. It can be done on WiFi and LAN.
    On LAN cable connection
Comment
by u/fadll-a from discussion Np-34958-9
in psn

On Wi-Fi connection

If you’re using *Wi-fi* and don’t have a LAN cable then this should work for you. Go to Settings>Network>Set Up Internet Connection>Use Wi-fi>Custom.

A list of Wi-fi networks should show up. Choose your network. Do NOT specify – Manual

Set your Primary DNS to 1.1.1.1 and Secondary DNS to 1.0.0.1 – Next>Automatic>Proxy Server: Do NOT use. Test the internet connection and you should be good.

Restart PS4, and go back to Settings> Account Management> Restore Licenses.

Do remember to restart your router unplug it for about 10 seconds and plug it back in. After the internet comes back restart your console and it should be unlocked. In case PS4 error code NP-34958-9 remains locked restore licenses again and restart the console once more after that.

2. PSN Acknowledgement – The devs have not acknowledged officially. But a user has confirmed it on Reddit that the resolution to PS4 error code NP-34958-9 is on its way.

3. Hotspot method – Another tried method is by activating Hotspot on your Android or iPhone. Connect your PlayStation to the hotspot, restore licenses, and activate your PlayStation to primary.

4. Deactivate all consoles linked to your PSN account: Sign into your account on the PlayStation website. Navigate to the “Device Management” section and deactivate all consoles linked to your account.

Go back to your PS4, sign in, go to your account settings, and activate your console as the primary device.

Here are a few more standard troubleshooting steps you can try to resolve the problem:

  1. Check PSN status: Before troubleshooting further, verify if the PlayStation Network is experiencing any service disruptions. You can visit the official PlayStation website or social media channels to check for any reported issues.
  2. Restart your PS4: Power off your PS4 completely and unplug the power cord from the electrical outlet. Wait for a few minutes and then plug it back in. Power on your console and try connecting to PSN again.
  3. Power cycle your network equipment: Turn off your modem and router, and unplug them from the power source. Wait for a few minutes, then plug them back in and power them on. Once your network devices have restarted, try connecting your PS4 to the internet again.
  4. Check for router or firewall settings: Some routers or firewalls may have settings that can block the PS4’s access to PSN. Temporarily disable any firewalls or security settings on your router and check if the issue persists. You can also try forwarding specific ports on your router to ensure they are not being blocked.
  5. Check your internet connection: Ensure that your PS4 is connected to the internet properly. You can test your connection by navigating to “Settings” > “Network” > “Test Internet Connection” on the PS4 menu.
  6. Wired connection: If you’re using a wireless connection, try connecting your PS4 directly to the router using an Ethernet cable. This eliminates potential wireless interference and provides a more stable connection.
  7. Update the PS4 system software: Make sure your PS4 is running the latest system software version. You can check for updates by going to “Settings” > “System Software Update” on the PS4 menu.
  8. Disable firewall or security software: Temporarily disable any firewall or security software on your network that could be blocking the PS4’s access to the internet.
  9. Port forwarding: If you’re familiar with port forwarding, you can try forwarding specific ports on your router to the PS4. The required ports for PSN are UDP 3478, UDP 3479, UDP 3658, TCP 80, TCP 443, TCP 1935, TCP 3478, and TCP 3479.
  10. Contact your internet service provider (ISP): If none of the above steps resolve the issue, it’s possible that your ISP is experiencing network problems. Get in touch with your ISP’s customer support for further assistance.

If the error persists after trying these steps, it might be beneficial to reach out to PlayStation support directly. They can provide specific guidance and troubleshooting tailored to handling PS4 error code NP-34958-9.

Update as of 06/08 – Acknowdegment of the NP-34958-9

It’s possible that Sony is aware of the reported issues like NP-34958-9 and 46332-8 with the PSN servers and is working on a fix. In situations like this, game developers and platform providers generally strive to address any technical difficulties that users encounter to ensure a smooth gaming experience.

Sony has acknowledged the problem in its reply to a user and it’s likely they are actively investigating the issue and working on a resolution. They may release an official statement or provide updates through their official communication channels, such as their website, social media accounts, or customer support.

Also, PlayStation Support Japan has announced server maintenance for today, which suggests that Sony is actively working on addressing the reported issues. It’s quite possible that Fried Sony PSN servers are responsible for the NP-34958-9 error code.

It’s important to note that while server maintenance is a positive sign that the issues are being addressed, there is no guarantee that all problems will be resolved immediately. Some issues may require additional time and effort to fully rectify. Therefore, it’s advisable to monitor official Sony or PlayStation sources for updates after the maintenance period to determine if the reported issues have indeed been resolved.

Rashmi
Rashmi
Rashmi is the Editor of PhonesWiki. She launched PhonesWiki back in 2018, turning it into a top spot for phone news and updates by 2019. Now, it's your go-to for leaks and solutions to phone problems. Her first phone was a Nokia 6610, but now she relies on an iPhone 14 Pro as daily driver. Rashmi's a tech enthusiast through and through, always tinkering with gadgets and gizmos. When she's not writing, you'll find Rashmi hanging out with her beloved pet, enjoying some quality playtime. Have a tip or just want to say hello? Contact her at info@phoneswiki.com

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