Is your free Apple Arcade on 5G Play More plan by Verizon getting canceled randomly? Here’s how to fix it


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While the Verizon 5G Play More plan offers various benefits such as 50 GB of premium data, call filter, and spam blocker, as well as additional perks like six months of free Apple Music and Apple Arcade, it’s important to note that specific issues with Apple Arcade have been reported by users.

Users have encountered problems with Apple Arcade, including technical difficulties, game loading issues, or other glitches that may affect the overall gaming experience. These issues with the 5G Play More unlimited mobile plan could arise due to factors such as network connectivity, device compatibility, or software conflicts. It’s recommended for users experiencing these problems reach out to Verizon customer support or Apple support for assistance and troubleshooting.

While Apple Arcade aims to provide a seamless and enjoyable gaming experience without ads or in-app purchases, occasional technical challenges can occur. The latest one that is worrying users is random reports of Apple Arcade on the 5G Play More plan getting canceled. Here are more details on what the issue users are facing and if there is any workaround to it!

Apple Arcade on Verizon’s 5G Play More plan randomly getting canceled

It appears that some users who opted for the Verizon 5G Play More unlimited mobile plan with the promise of a free Apple Arcade subscription for a lifetime have encountered issues where their Apple Arcade membership gets canceled randomly. This has resulted in the need to reactivate the subscription multiple times.

These reports indicate that there might be a discrepancy between the initial assurances given to users about a lifetime Apple Arcade subscription and the ongoing cancellation of the membership. It’s possible that this issue could be a result of technical or administrative challenges between Verizon and Apple’s systems, leading to unexpected cancellations.

Users are facing app crashes while playing and receiving an email regarding the same afterward. The email content from Verizon reads

We’ve removed the Apple Arcade subscription for mobile number ending in xxxx. This may be the result of a recent account or plan change.” though there is no change in Verizon’s 5G Play More plan!

The confusion was further complicated when Verizon accounts were able to add only add a 6-month free trial of Apple Arcade instead of the promised lifetime subscription. This discrepancy between the expected lifetime subscription and the availability of only a limited trial period has understandably caused confusion and frustration among affected users.

Another person reported that his Apple Arcade subscription got canceled multiple times in the past six months, and the accompanying email said that it may be due to recent account or plan changes, which were not otherwise. On the other hand, when he tried to activate it, they found that their membership was active in the add-ons section. He faced an error message on modifying it which said ‘We encountered an error while processing your request. Please try again later

How to fix Apple Arcade on Verizon’s 5G Play More plan random cancelation?

A potential workaround has been discovered by a Reddit user to prevent your free Apple Arcade subscription to the 5G Play More plan from being canceled by Verizon.

Following the steps you mentioned—going to the Verizon account, navigating to the ‘Add-ons & Apps’ section, and selecting the Apple Arcade option—can help you access the necessary settings to ensure the continuity of your subscription.

By choosing the ‘Get it now’ option within the ‘Learn More’ menu, you may be able to initiate the activation or reactivation process for your Apple Arcade membership. This workaround allows you to take proactive steps to maintain your subscription and avoid any unexpected cancellations.

After accessing the Apple Arcade option in the ‘Add-ons & Apps’ section of your Verizon account, you will need to select your line and activate the offer. This step ensures that the free Apple Arcade subscription is linked to your specific line within your Verizon’s 5G Play More plan account.

Once you have successfully activated the offer, the next step is to open the App Store on your device and search for Apple Arcade. From there, you can locate the Apple Arcade app and click on the ‘play now’ option to access the service.

You will receive a notification stating that “Apple Arcade is included in your Verizon plan” which confirms that your plan has been reactivated and your Apple Arcade subscription is now properly linked to your Verizon account.

Following these steps should help you maintain and enjoy your Apple Arcade subscription without encountering any further cancellations or disruptions.

It’s important to note that while this workaround may help address the issue, it’s still advisable to contact Verizon customer support for further assistance. By reaching out to customer support, you can inform them about the recurring cancellation problem and the steps you’ve taken to prevent it. This will help ensure that they are aware of the situation and can provide any additional guidance or support as needed.

It’s important for users to keep any documentation or proof of the original agreement and communications related to the free Apple Arcade subscription on Verizon’s 5G Play More plan, as it may be helpful in resolving the matter.

Rashmi is the Editor of PhonesWiki. She launched PhonesWiki back in 2018, turning it into a top spot for phone news and updates by 2019. Now, it's your go-to for leaks and solutions to phone problems. Her first phone was a Nokia 6610, but now she relies on an iPhone 14 Pro as daily driver. Rashmi's a tech enthusiast through and through, always tinkering with gadgets and gizmos. When she's not writing, you'll find Rashmi hanging out with her beloved pet, enjoying some quality playtime. Have a tip or just want to say hello? Contact her at


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