Weekly grievance redressal program ‘Spandana’ gets widely praised. ‘Spandana’, an initiative launched by the government of Andhra Pradesh, received positive feedback as complainants got an opportunity to communicate with Superintendent of Police directly via video conferencing.
The initiative which earned appreciation from Prime Minister Narendra Modi is a platform that enables citizens to directly approach district officials including high ranking officials such as Superintendent of Police or District Magistrate with their grievances.
On 23 and 24 October 2019, a two-day workshop on ‘Smart Policing: Online Investigation Tools’ was held for Prakasam police conducted by SP Siddharth Kaushal. In the event participated by both junior and senior investigating officers from all police subdivisions in the district, the SP explained the importance and impact of technology on investigations. The aim of this workshop was to train the personnel to use technology throughout a criminal investigation procedure.
SP Siddharth Kaushal addressed petitioners through online video conferencing feature on Monday, 25 October 2019. People from distant places, including Bengaluru and Hyderabad, who had filed their complaints with the Prakasam police, got their grievances attended to promptly during the ‘Spandana’ programme.
The programme saw a total of 20 online and 132 offline complaints raised by petitioners from across the district. The whole programme was broadcasted live on social media to demonstrate transparency of the system and build confidence in the complainants.